Monaire Lighting Troubleshooting Guide

Monaire Lighting Troubleshooting Guide

MONAIRE Knowledge Base For Facility Teams & Technicians

Monaire Lighting Controller Troubleshooting Guide

Use this guide to resolve lighting controller connectivity issues or manually turn on interior facility lights during business hours.

💡 Jump to ISSUE 01 if the controller shows offline in your Monaire app, or ISSUE 02 if interior lights are off during business hours.

ISSUE 01: Controller is Offline in the Monaire App

Execute these steps in order to restore wireless connectivity:

1

Check the Monaire Gateway

Are the red, green, and blue lights on the gateway all solid?

Yes: Continue to Step 2.
No: Restart the gateway:
  1. Unplug the power cable from the gateway.
  2. Wait 20–30 seconds.
  3. Plug the power cable back in. Wait 3–5 minutes for the gateway to start up and reconnect.
  4. Check that the red, green, and blue lights are all solid.
💡 Also check whether the Monaire thermostat displays in the building are powered on.
2

Wake the Controller Display

Press OK to wake the display. If it stays blank, contact Monaire Customer Support for help checking the controller's power supply.

Monaire controller with the screen on (display active)
Screen Status: ON (Display Active)
 Monaire controller with the screen off (standby)
Screen Status: OFF (Standby)
3

Check the Wi-Fi Icon

Look in the top-right corner of the controller display:

Wi-Fi Icon What It Means What To Do
GREEN Connected to the Monaire gateway. Check the controller's status in the Monaire app.
RED Wi-Fi is enabled, but the controller is not connected to the Monaire gateway. Confirm the gateway is online. If possible, move it closer to the controller.
NO ICON Wi-Fi is disabled. Contact Monaire Customer Support.

ISSUE 02: Interior Lights are Off During Business Hours

Execute these steps to restore interior lighting:

1

Check the Controller Display
  1. Press OK to wake the display.
  2. Confirm the display is on and responds to the buttons.
If the display stays blank, see Step 2 under ISSUE 01.
2

Turn On the Lighting Output
  1. Press the Down Arrow to select the output for the affected interior lights.
  2. Press OK to activate the output.
  3. Confirm that the interior lights turn on.

If the lights are still off:

  1. Confirm that you selected the correct lighting output.
  2. Check that the controller is online in the Monaire app. If it is offline, follow the steps in ISSUE 01.
  3. If the output is active but the lights remain off, call Monaire Customer Support.
3

Monaire Customer Support

If you completed the troubleshooting steps above and the controller remains offline or lights remain off, call Monaire Customer Support at (339) 666-2473.Operating hours: 5:00 AM – 10:00 PM EST

⚠️ Safety Warning: Use only accessible front-panel buttons. Do not open electrical panels or touch wiring. Contact support for power-supply checks.