If an issue isn't fully resolved, you can re-open the work order to notify your service provider or contractor. The video explains the steps on how to do this.
If a completed work order wasn't fully solved, you can reopen it if you have Admin permissions. Reopening a work order sends it back to the contractor for rescheduling. Follow these steps to reopen a work order:
Find the work order you'd like to reopen (you can do this from the Buildings or Work Orders tab).
Type in the work order number or the building name or address.
Open the work order. On the top right corner, click the "Completed" dropdown.
Select "Reopened."
Confirm the work order's priority and set a new due date.
Provide the reason for reopening it and then select "Update."
You've now completed all steps necessary to reopen the work order.
The re-opened work order will automatically be sent to your service provider.
Upon review, the dispatcher will be able to see the reason for reopening on the follow-up history section of the work order.
This video details reviewing work orders that have been completed. This helps you understand what your service provider did to resolve the issue. <br> Video Transcript Steps involved in reviewing completed work orders: Make sure you are in the ...
This video is an introduction to navigating the work orders page which is one of the most important as it deals with all your HVAC maintenance work orders. It includes searching and filtering, walking through the three different WO tabs, and creating ...
Video Tutorial on Reviewing and Accepting/Rejecting Work Orders This video details the steps of reviewing a work order and accepting/rejecting it after review. It includes choosing a technician and reviewing details filled out by the customer that ...
This video details the steps of reviewing a work order and outlines how to approve/decline a work order. It includes choosing a contractor, adding useful notes, and setting a due date for when the work order should be completed by. &lt;br&gt; ...
Work orders are moved into Follow Up by technicians when a repair cannot be fully completed. This video walks through what actions a Dispatcher can take to ensure the Follow Up work orders can be Completed. &amp;lt;br&amp;gt; Video Transcript ...