General
Monaire Lighting Troubleshooting Guide
Knowledge Base For Facility Teams & Technicians Monaire Lighting Controller Troubleshooting Guide Use this guide to resolve lighting controller connectivity issues or manually turn on interior facility lights during business hours. 💡 Jump to ISSUE ...
Troubleshooting Monaire Gateway Disconnected
Knowledge Base For Facility Teams & Technicians What does the "Gateway Disconnected" alert mean? Cause: The Monaire Gateway has lost power or network connectivity, pausing telemetry data transmission for building equipment. Data Telemetry: Historical ...
Troubleshooting Monaire Thermostat Offline
Knowledge Base For Facility Teams & Technicians What does the "Thermostat Offline" alert mean? Cause: The thermostat has lost network connectivity (Wi-Fi/Internet) or lost 24V power feed from the HVAC unit itself. Automated Scheduling: Pre-programmed ...
Setting Up Your Account
<br> Steps to Complete Account Setup Open Invitation Email: Access your inbox and look for an email from Monaire (no-reply@monaire.ai) with the subject line "Welcome to Monaire - Let's Get You Started". Open the email and click the Set ...