Onboarding (2/6): Gateway Install
Video Transcript
- As soon as you select Start Installation on the Install work order, you'll see a list of all the hardware at the location. The list should be empty and show (0) next to each equipment, except a number 1 next to Monaire Gateway.
- When you press Monaire Gateway you'll notice it says Disconnected. Click the small arrow to the right of the red Disconnected icon.
- Before completing these steps, you’ll need to unbox and place the gateway.
- Each location should only require one gateway. The gateway connects to cellular and provides WiFi to the other Monaire devices on site.
- First, you'll open the box with the gateway.
- Inside, you'll find the gateway, a power chord, two antennas, and mounting brackets.
- You'll attach the longer antenna on the top left of the gateway, and the shorter antenna on the top right of the gateway.
- Plug in the power cord.
- Now, let’s talk about connecting the gateway to power.
- You’ll want to look for an outlet that isn’t too far from the thermostat and cannot be easily tampered with by employees or customers. Ideally, up and out of the way.
- Mount the gateway to the wall using the bracket and screws provided.
- Lastly, attach the gateway to the mounted bracket and plug the power cord into the outlet.
- Once the gateway is plugged in, you will see a series of lights. There will be a solid red light with a blue blinking light. The blue blinking light will turn solid and a green light will appear.
- When the gateway is fully connected, it will display solid red, green, and blue lights.
- Now, head back into the work order on the Monaire Contractor app. Enter the name of the area where you’ve installed the gateway, add a photo, and scan the QR code on the box the gateway came in.
- Once done, the gateway installation is complete.
- If, after a few minutes, the blue light turns red, unplug the gateway and plug it back in. This should resolve the issue.